I have NEVER experienced anything like what my Husband went thru yesterday in my entire adult life of visiting Doctors. Holy fucking shit!
My Husband has Cerebral Palsy. He works and does everything he needs to do. It affects one of his eyes and he limps. Because of the eye involvement he’s unable to drive. He wants to be independent of others. He wants to be able to get around on his own. He is eligible for a transportation service for the handicapped. But he needs his Doctor to supply information to be submitted directly to the service to prove his eligibility for the program. He didn’t have a Doctor because he’s been pretty damned healthy and hasn’t needed one. He’s 53 years old. Previously he’d only been to the Doctor once when he needed, once again, proof of his CP and his inability to drive for his employer. The visit lasted maybe 15 minutes and there was no physical examination other than to ascertain that he does have CP. That was five years ago.
When he called to see if this particular Doctor was accepting new patients they said yes. When he asked for an appointment they didn’t ask WHY he needed an appointment. That should have set off alarm bells. I’ve always been asked WHY I needed an appointment. The only appointment they could make for him was for yesterday, unfortunately, our Son’s birthday. He wasn’t happy about it but wanted to get it over with. He accepted the appointment. Long story short we go over there yesterday…
We walk in and the place is packed. It is so full that people are standing in the hallway and outside. There is no one at the reception window. I notice that there aren’t any business cards for the Doctor available. (I usually grab one.. so I noticed.) My Husband notices there is no notice on the wall saying you can pay by credit card, cash, etc. You pay cash at this office. There was a sign that said they accepted Medicaid, Soonercare, and private insurance. Okay. I told my Husband the kid and I would wait in the car. His appointment was for 2:30. We got there around 2:15. We go out to the car. My Husband told me all of this after he came out.
He said the paperwork they wanted him to fill out was ridiculous. He said it was more than the usual 2 or 3. They required his address and phone number repeatedly in the paperwork. One of the things he was required to sign was saying he was not going to request Oxycontin. (ding, ding, ding) He didn’t finish filling out the paperwork until an HOUR later. Then, without asking WHY he’s there, they hand him a cup for a urine test. He’s like WTF. He asks them what it’s for. They ask him if he’s there for NARCOTICS. He’s totally floored. This man doesn’t like taking fucking Tylenol or allergy meds! He tells them no. Then they ask what medications he’s taking and he tells them none. They’re SHOCKED! He goes back to the waiting room at that point. He notices that damned near everyone there is waiting for their prescription (ding, ding, ding). One woman had been there since 10AM waiting for her prescription for Lortabs! He said people kept coming in but no one left. He had to come out and ask me what our co-pay was.. because they didn’t know. (That also struck me as odd. I’d never experienced that at another office. The office staff had usually taken our insurance before! I think at that point I’d realized we were at a Doctor’s office where they “specialized” in medicaid patients.)
We got there at 2:15. We didn’t leave until damned near 6PM! I was watching from outside. I saw people come outside and smoke and stand around outside. I didn’t see people start leaving until around 5pm. My husband told me people didn’t start getting their prescriptions until around that time. He said they were excited when they got them. (I will admit if it had been me and I’d been there all day I’d have probably been excited too… but the whole situation was ODD if you know what I mean. I’ve never gotten that excited to get a prescription for meds when I was sick!) He FINALLY was called in about 5:30. He wasn’t seeing the Doctor he was seeing a Physician’s Assistant. They gave him the run around and he was very unhappy. He came out at damned near 6PM and I could tell he was pissed. He told me what happened and I was angry as well. He said he wasn’t going to this office again. I agreed. The kid and I had been in the car the whole time. I told my Husband if I’d known we’d been there that damned long I’d have packed a fucking lunch!
He told me the people in the waiting room had brought food and drinks with them. My jaw damned near hit the ground I was so fucking shocked! I told him that the people in the waiting room had seemed sad. He agreed. We were both very upset at not only how HE had been treated but that the other patients seemed to accept that the situation was normal! I’m sure some would say it is normal for Medicaid patients. That’s horseshit.
If Medicaid is THAT FUCKED UP IT SHOULD BE DESTROYED AND REBUILT! It is not helping those people! OMG it makes me want to cry when I think about how they’re being abused by this wonderful government program!
I asked my Husband if he could imagine what it will be like with Obamacare…
Needless to say we’re looking for another Doctor.
Hubby called and arranged a visit to another Doctor. While speaking to the office staff he explained what went on at the one written about above. The staff-person said that it was definitely odd. I was pleased because they asked him WHY HE NEEDED TO COME IN! He also found out their wait time was 15 – 30 minutes.